I'm having a hard time understanding the concept of the groups/subgroups. I looked around and really didn't find much in terms of explanation.
There are 3 of us in my department. I want us to be able to create a new ticket when an email or call comes in to our support box. I would like to be able to create the ticket, but not assign it if we are unsure who it should go to. Then, I'd like to be
able to assign it directly to a user.
I want it so that if I click on 'my Issues' I see ALL tickets that I'm either 'assigned to' or 'created'. Is there a way so that I can only view those assigned to everyone else? And perhaps only my tickets will show up in the bottom section which appears
to have the group/subgroup name?
What is your recommendation for the setup for the groups?