smtp mails link?

Jan 11, 2013 at 12:14 PM


The mail that get send when a ticket is updatet contain a link to the ticket.

This link works. You can click on it at your browser opens.

But when the user close the ticket he will receive a mail but this mail is contain this


but you cant click on is like the update mail which look like this and blue


why is it diff?

Jan 11, 2013 at 5:50 PM

Not sure - that is ho your email client deals with them.

Jan 14, 2013 at 10:37 AM

Should the mails look only the close ticket notification where the link doesnt work.

In update notification it works fine?? it at minor issue...

you can copy the link ticket and pasta it in the browser but why issnt nok the same.

It like the close ticket notification is send as clear text and not as html.