1) Ya, Looked at the Parser, I am going to combine parts of mine into it, I have sone nice features, like Ignore List, Testing Features
I would be intrested, I am new at ASP the whole HTTP is a black hole.. LOL , I have been working with c# for 5 or 6 years writing services and Winblows App's.
3) In the system I have now a service watches the Ticket DB, looking for tickets that need attention.
After unassigned ticket sits for 15 min, An Email Alert is sent to Helpdesk Manager
If a Working ticket is not updated for 24 Hours a Email Alert is sent to Ticket Worker
If a Working ticket is not updated for 48 Hours a Email Alert is sent to Helpdesk Manager
4) Ya, I saw that, My Boss Like to Get these Emails with Each Helpdesk Tech Production, ie. How many tickets, How Long, Average Time. stuff like that
I think I will try a report, thats a good way to get a feel for ASP. I always put the Nubs on report writing and let them work their way up . LOL