Disable user access to close tickets

Jun 14, 2010 at 3:57 PM


Is it possible to prevent a user in the Level 1 Permissions group to close a ticket? Or perhaps take it a step further and not even show that option to close a ticket? The only people to have access to close tickets should be members of our IT department who are in Access Group level 10.

Jun 21, 2010 at 5:22 PM

I was able to resolve this by removing the coding for the close button in the ticket.aspx and ticket.aspx.cs files.