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Email notifications


Is there a way to have an email sent to someone once a ticket is reassigned to them. We would like to have tickets go into a general pool (Group) when first created and then reassigned to techs (Sub Groups) by someone in the system and it would be great if the tech then received an email notifying them that they have recived a new ticket. Thanks.
Closed May 28, 2010 at 3:12 PM by naspinski
This has been implemented - be sure to check your settings so it is turned on