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Closed

E-mail piping

description

Is there a way to use e-mail piping for creating tickets?
Actually, in our organisation, the management has decided that the only way to submit tickets to our support system is via e-mail.
Is there a way to transform these e-mails into tickets?
Thanks!
Closed May 28, 2010 at 2:14 PM by naspinski
mophat has done this, what a great contribution! It will be in the next release, but if you aren't patient enough for that, pull the most recent source.

comments

naspinski wrote Jun 4, 2009 at 3:54 PM

I love this idea! It will be done :)

wrote Jul 23, 2009 at 5:51 PM

wrote Jul 31, 2009 at 3:21 AM

pfarnell wrote Sep 3, 2009 at 10:06 AM

Assuming this would also have the ability to deal with an attachment on the email ? When is this likely to be released ?

wrote Sep 3, 2009 at 11:14 AM

naspinski wrote Sep 3, 2009 at 12:46 PM

I will likely start working on this no later than Jan 2010 - sorry it is so far in the future, but I am currently working 12 hrs/day 7 days/week

naspinski wrote Sep 3, 2009 at 12:48 PM

and yes, it will handle attachments

pfarnell wrote Sep 4, 2009 at 9:24 AM

OK, so just to clarify it it would embed the attachment into the ticket ?

wrote Sep 12, 2009 at 6:11 AM

wrote Sep 20, 2009 at 10:57 AM

wrote Nov 5, 2009 at 2:49 PM

wrote Apr 8, 2010 at 3:03 PM

wrote May 28, 2010 at 2:14 PM

wrote Feb 21, 2013 at 11:22 PM

wrote May 16, 2013 at 10:53 AM