Feb 8, 2010 at 5:24 PM
Edited Feb 8, 2010 at 5:25 PM
I'm trying to get my head around the concept behind Slick Ticket groups.
From what I can make out, it's pretty simple, however I wonder if someone can help me with the below:
I am looking to have two groups, "users" and "support engineers". Users are automatically assigned to a similarly-named group in Slick Ticket, which is predefined in Active Directory. I already have the app hooking into the AD and groups
However I am looking for "users" to be able to log a ticket and for that ticket to be automatically put into the "support engineers" queue.
In fact, it doesn't even need to automatically transfer - there just needs to be some way for a user in a generic group called "users" to log a ticket and for that ticket not to be seen by other users in the same group.
Basically, I just want to run a helpdesk application where a user can log their own ticket, but for this to be private to other users. Users can log tickets and see their own tickets, and support engineers can see all tickets.
Is that possible?