Nov 6, 2009 at 2:21 PM
Edited Nov 6, 2009 at 2:45 PM
<strike>I've applied 31503 and now I'm not getting emails on closes, even though the box is checked.
The re-opened tickets now display in the "My Tickets" which is cool, but I'm not getting an email when re-opening them.</strike>
I jumped the gun sorry. I think it was because i did it immediately. I've since restarted the webpage and it's fine.
<strike>When the check box is cleared i get an email on open, but nothing comes through on an update action, or a close action.</strike>
When the check box is cleared i get duplicates of the update emails. ...Any ideas why, or what I might have done wrong? I only get one Open and one Close.
This doubling also happens on re-opens when the box is checked.
Is "Status: statuse" supposed to be "Status: <The Status of the ticket>"? (In the body of the update emails)
Also, just out of interest, is there something I can read on how you intended users to use the group and sub-group functions? I just want to make sure I propose that we use it in the most efficient way, and as users seem to only be able to belong to
one group I was just wondering how you intended it to be used?
If I wanted to add a custom field to a ticket, such as "Customer" and "Product", where would I need to add them as pick lists, as in which files? I'm not afraid of having to add columns to the DB and populating them manually through
If we do make any customisations, I'll do my best to pass them back, if you'd like?