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Attempting to change output of ticket view

Jul 15, 2009 at 10:38 PM

I am attempting to change the way the output is viewed after you go to view a ticket. I cannot for the life of me figure out which file controls the stores ticket or the way it is displayed. All I see is:

<asp:Label ID="lblDetails" runat="server"/>

 

Which apparently is where all the ticket details come from, including priority, status, etc. But how do I see that information to change how it is displayed if I would like to change the wording or the format of the output? Any input would be greatly appreciated!

 

Thanks!

Sep 20, 2009 at 4:09 PM

This has all been corrected in version 2 and hsould be simple to customize now.