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slickticket code customization to display additional fields

Nov 5, 2013 at 4:45 AM
Hi,
I've installed slickticket-76924 and I like it very much. I'm trying to modify it. I've been able to create table in my database and been able to make a new ticket according to the group. The hardship i'm facing is the customization of the fields to display when making tickets and retrieving it. I want to display additional fields alongside current fields. for example, i want to integrate additional notes to the ticket for future works. If one staff is assigned to a ticket and goes for a short leave without resolving it, the ticket will be flagged with certain flag or several check box or simply the ticket will appear in different colour. And i also want to make that visible to only the group, not the general users.

Could you please direct me to the right direction so that it can be achievable? sorry if I sound stupid, I've very new to development. I'm struggling a great deal. It'd really save me if you could suggest me to the right direction.
Nov 7, 2013 at 4:20 PM
This is a very broad question.
  • First you would have to update the Database, entering in new fields.
  • Next you would have to update the DomainModel to reflect this change
  • Then update all insert/retrieval code
  • Then update all the aspx displays/inputs