Not sending ticket updates

Aug 13, 2013 at 3:21 PM
Hello,

We are using slickticket at my job for a wide range of things, and it is not sending the email notification when the ticket has been updated, only send the notifications when a ticket is opened or closed, is there somewhere I can look to resolve this issue?

Thanks,
Chad
Coordinator
Aug 14, 2013 at 5:02 PM
Can you run it in a debugger possibly? This is the first I have heard of this issue.
Aug 14, 2013 at 5:03 PM
Any quick steps you can provide, I am new at this....
Aug 15, 2013 at 1:27 PM
It was an issue on our side, with a content rule that was just blocking ticket updates... Thanks for your response though...

Chad