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Search lists all tickets?

Apr 12, 2011 at 7:02 AM



I'm wondering if, the search page is supposed to list _every_ ticket when i search for every ticket when using a user on access level 2, and my it staff at level 10 creates tickets internally between them selves on level 10, why can an access level 2 user see thoose tickets?

I can see that the level 2 user, can't do anything but see the ticket, but that can also be a problem.

Or isnt there a check for it?

Is it an easy fix?


Kind regards


Apr 12, 2011 at 3:46 PM

That is how it works (it's not a fix, because it's not broken :) ).  It wouldn't be hard to change if you just messed with the search method.  We kept it like that so you could still see tickets that were above our level if you were curious about them/tracking them etc.