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Ticket Admin

Aug 18, 2010 at 1:09 PM

Is there a way for helpdesk users to be able to handle tickets, yet not be an administrator.

Aug 18, 2010 at 3:33 PM

Yes, as long as they have proper permission to handle tickets, it is no problem.  Just make an AD group they are in a level 10 security (or whatever level you want)